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General Questions

Where is TOUR & TAXIS?

TOUR & TAXIS is located at Rue Picard 7/11 – 1000 Brussels

When is Harry Potter: Visions of Magic open?

Typically, Harry Potter: Visions of Magic opens as follows:

– Tuesday to Thursday from 11:00 a.m. to 7:00 p.m.
– Fridays from 10:00 a.m. to 8:00 p.m.
– Saturday, Sunday, holidays, and bank holidays from 10:00 a.m. to 8:00 p.m

However, special opening times and deviations are possible. We therefore recommend taking a look at the booking calendar on Ticketmaster.com. All available appointments are always displayed there daily.

How long will Harry Potter: Visions of Magic stay in Brussels?

The experience will be available for a limited time at TOUR & TAXIS in Brussels.

In which languages is Harry Potter: Visions of Magic offered? Is it also interesting for international guests?

Harry Potter: Visions of Magic is an interactive art experience that illuminates the most mysterious corners of WizardingWorld™. The powerful imagery also enchants international guests.

Can I celebrate my birthday at Harry Potter: Visions of Magic?

We currently do not offer any special birthday packages at Harry Potter: Visions of Magic.

Can Harry Potter: Visions of Magic be booked for (exclusive) events?

There are various options for events. For further information, please contact us at xxxxxx.

How can I contact Harry Potter: Visions of Magic if I have further questions?

Our guest service will be happy to help you if you have any further questions.

Guest Service
0221/69068111 (Mon-Fri 9 a.m.-1 p.m., Sat+Sun 10 a.m.-2 p.m.)

Is there parking on site?

TOUR & TAXIS has an underground pay parking for visitors.
The address is Rue Picard 13, 1000 Brussels.
The parking lot is open around the clock every day.

Is there parking for buses?

Buses can’t park at TOUR & TAXIS, but the main entrances allow passengers to drop off safely.

Are there parking spaces for bicycles?

The TOUR & TAXIS site has several bicycle parking facilities.

How to get to TOUR & TAXIS by public transport?

  • By bus: Lines 14,15,57,88 & 89 (Tour & Taxis stop)
  • By streetcar: Lines 51 & 93 (Sainctelette stop)
  • By metro: Lines 2 & 6 (Yser or Ribaucourt stop)
  • By train: Bruxelles-Nord (10-minute walk)

Visit & Exhibition

Is there an age recommendation?

Harry Potter: Visions of Magic is not only aimed at all fans of the Wizarding WorldTM. We recommend a visit from around 12 years old.


There is no time limit for the stay.

How long does it take to experience Harry Potter: Visions of Magic?

As a rule of thumb, a tour lasts around 60 to 90 minutes.

Is the exhibition also interesting for deaf guests?

Please contact our guest relations in advance so that we can personalize your visit.

How does the experience affect guests with sensitive perception/epilepsy?

Guests with sensory sensitivities should note that Harry Potter: Visions of Magic features background music, flashing lights, fog, motion-activated sound and video, and other media elements.

Can photos or videos be taken during the visit?

You are welcome to take pictures of your visit. Please respect the privacy of other visitors. The use of professional camera equipment is not permitted.

Can I bring my dog or other pets with me?

Pets are not allowed. If a person needs an assistance dog, please contact our guest services in advance.

Can I take a stroller into the exhibition?

Unfortunately, strollers cannot be taken.

Can I consume food and drinks I have brought with me on site?

TOUR & TAXIS offers a wide range of restaurants. We therefore ask you not to consume any food or drink within Harry Potter: Visions of Magic.

Are food and drinks available?

Yes, TOUR & TAXIS is full of good addresses for both small and large appetites. For additional details please go here.

Is the exhibition based on the Harry Potter films?

Harry Potter: Visions of Magic is based on JK Rowling’s Wizarding World™. In this immersive experience, discover environments inspired by enigmatic places in the magical community, such as the Room of Requirement, Newt’s Menagerie, the Ministry of Magic, and more.

Tickets & Booking

Where are tickets available?

Tickets are available through our partner Ticketmaster.
You can purchase tickets online here or at one of the ticket offices near you. Tickets are also available at the on-site box office, subject to availability and for a service fee. We still recommend booking online in advance.

How can I buy a ticket?

Tickets for Harry Potter: Visions of Magic can be purchased online on Ticketmaster.be

Is it possible to buy tickets on site?

We recommend purchasing tickets online in advance. If there are still free admission slots available, tickets are also available at the box office. Please note that there may be waiting times and additional service fee.

Can tickets be exchanged?

Unfortunately, tickets cannot be returned or changed subsequently. Ticket orders are not subject to the Distance Selling Act and are excluded from the right of withdrawal.

At what age do children have to buy a ticket?

Children under 3 years of age pay no entrance fee. Please note that you still need a free U3 children’s ticket.

Can I show my ticket on my mobile phone?

Yes, the ticket can be shown on your mobile phone.

Can I change my timeslot afterwards?

When booking, you should ensure that the correct date and time are selected. Unfortunately, it is no longer possible to make changes afterward.

Are the tickets transferrable to other people?

Yes, the tickets are not specific to a person.

What payment options are there?

Our partner Ticketmaster provides various payment methods. You can get an overview here.

Is there a merchandise store?

Our merchandise shop offers various products and a wide range of exclusive products related to Harry Potter: Visions of Magic and the Wizarding World™.

Ready for an entirely unique Harry Potter experience?

Sell outs are expected. Please secure your tickets as soon as possible for the best dates and times.