Privacy Policy & Terms of Use

Privacy Policy

Victory Hill Exhibitions Pte Ltd, together with its affiliated and related companies (collectively “Neon”) as well their respective representatives and/or agents (“Neon Group”, “us”, “we” or “our”) are committed to safeguarding the privacy of users and the Personal Information you have entrusted to us. We strive to be transparent about how we collect, use, disclose, and process your information, to keep your information secure. This privacy policy (“Privacy Policy”) is meant to help you understand what information Neon Group collects, how, and why we collect it, and what we do with it.

By providing your Personal Information to us, interacting with us, submitting information to us (including on or through any of our websites (“Website“) or mobile applications (“App“), visiting or using the pages available on our Website or App, or signing up for any events, products and/or services offered by us (such events, products and/or services hereinafter collectively referred to as “Services“), you are deemed to have read and understood the Privacy Policy, and agree and consent to the Neon Group collecting, using, disclosing, processing and sharing amongst themselves your Personal Information, and disclosing such Personal Information to our business partners, authorised service providers, vendors, sub-contractors, advisors (e.g. legal, financial, business or other advisors) and relevant third parties in the manner and for any of the purposes set forth in this Privacy Policy.

Please review this Privacy Policy carefully prior to visiting or using the pages available on our Website and App or otherwise providing us with any Personal Information. If you do not agree to our Privacy Policy, we may not be able to effectively provide you with the relevant Services, and you may be required to terminate the relevant operations with us, and/or to stop accessing and/or using our Website or App.

This Privacy Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Information, and your consents herein are cumulative and additional to any rights which the Neon Group may have at law to collect, use, disclose and/or process your Personal Information. This Privacy Policy does not affect any rights which we may have at law in connection with the collection, use, disclosure and/or processing of your Personal Information.

Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on our Website and App. Please check our Website or App regularly for updated information on the collection, use, disclosure and/or processing of your Personal Information.

1. Personal Information

1.1 In this Privacy Policy:

(a) “Personal Information” means information about an identifiable individual, including all data, whether true or not, about an individual who can be identified (i) from that data, or (ii) from that data and other information to which the organisation has or is likely to have access;
(b) “Data Protection Laws” means any applicable law relating to the protection, privacy and security, collection, use, disclosure and/or processing of sensitive or other personally identifiable information, including the Singapore Personal Data Protection Act 2012 (“PDPA“) (collectively, “Data Protection Laws“).

1.2 Examples of such Personal Information which you may provide us include (depending on the nature of your interaction with us):

(a) your name and address, image, age and gender, payment information, identification numbers including your National Registration Identification Card number, Passport number, Social Insurance number and personal references, to the extent permitted by applicable local laws, and any other information that you have provided to us or was collected by us from other sources, or in other forms of interaction with you; and
(b) information about your use of our Website, App and services, including cookies, information about your domain name and IP addresses.

1.3 For the avoidance of doubt, in the event that Data Protection Laws permit the Neon Group to collect, use, disclose and/or process your Personal Information without your consent, such permission granted by the law shall continue to apply.

2. Collection of Personal Information

2.1 Generally, we collect your Personal Information in the following ways:

(a) Information you provide to us: Personal Information that you provide to us, such as when using the contact form on our Website or App, including your name, image, email address, and other contact details;
(b) Our correspondence: if you contact us, we will typically keep a record of that correspondence;
(c) Survey information: We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;
(d) Promotions: We may request Personal Information to administer your participation in contests, sweepstakes or other promotions that we organise;
(e) Marketing preference information: Details of your marketing preferences (e.g. communication preferences) and information relevant to selecting appropriate products and services to offer you;
(f) Website, App and communication usage: Details of your visits to the Websites and Apps and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your device, browser version and operating system, traffic data, location data, web logs, other communication data, and the resources that you access;
(g) CCTV and Events: When your images are captured by us via CCTV cameras while you are within our property and/or premises, or via photographs or videos taken by us or our representatives when you attend our events;
(h) Activities on Social Networking Sites (SNS): If you choose to participate (for example, by “liking” our profile on Facebook, Instagram, Linkedin, Twitter, posting a message, or answering a poll), we will have access to the information you divulge which may include Personal Information; and
(i) Publicly Available Sources: From publicly available sources.

2.2 When you browse our Website or use our App, you generally do so anonymously but please see paragraph 10 below for information on cookies which we have implemented on our Website.

2.3 If you provide us with any Personal Information relating to a third party (e.g. information on your dependent, spouse, children and/or parents), by submitting such information to us, you represent and warrant to us that you have obtained the consent of such third party to you providing us with their Personal Information, and for the further collection, use, disclosure and/or processing by us of their Personal Information, for the purposes contemplated hereunder, and that such consents have not been withdrawn.

2.4 You shall ensure that all Personal Information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and/or services which you have requested.

3. Purposes for the Collection, Use, Disclosure and/or Processing of Personal Information

3.1 In general, we collect, use, disclose and/or process your Personal Information for the following purposes:

(a) To provide and manage products and services you have requested. To administer our services, including to carry out our obligations arising from any agreements entered into between you and us, or to notify you about changes to our services and products, as well as to ensure that we have correct or up to date information about you (such as your current address or date of birth) and to better manage your relationship with us.
(b) To communicate with you regarding information, products and services that may be of interest. To provide you with updates and offers.
(c) To understand our customers and to develop and tailor our products and services. We may analyse the Personal Information we hold in order to better understand your usage patterns and preferences, as well as to better understand our business and develop our products and services;
(d) To inform you of changes. To notify you about changes to our services and products;
(e) To ensure Website or App content is relevant. To ensure that content from our Websites or Apps is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers;
(f) To reorganise or make changes to our business. In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your Personal Information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your Personal Information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this policy;
(g) In connection with legal or regulatory obligations. We may process your Personal Information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime;
(h) To conduct audits. To conduct audits, reviews and analysis of our internal processes, action planning and manage commercial risks; and/or
(i) For purposes which are reasonably related to the aforesaid.

3.2 Furthermore, and without prejudice to the generality of the foregoing, and where permitted under Data Protection Laws, we may also collect, use, disclose and/or process your Personal Information for any of the following purposes:

(a) to send you invitation(s) to form part of our consumer panel, testing product, interviews or research groups (unless you unsubscribe from receiving marketing material from Neon Group);
(b) to contact you regarding current or new Services offered by the Neon Group or current or new events, products and/or services offered by other third parties (unless you unsubscribe from receiving marketing material from Neon Group);
(c) to inform you of new features, special offers and sales promotions offered by the Neon Group or other third parties (unless you unsubscribe from receiving marketing material from Neon Group); and/or
(d) to match Personal Information with other data collected for other purposes and from other sources (including third parties) in connection with the customisation, provision or offering of products, services, marketing or promotions, whether by the Neon Group or other third parties.

3.3 If you have provided us with your telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your telephone number(s), then from time to time, we may contact you using such telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.

3.4 In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use, disclose and/or process your Personal Information. If so, we will collect, use, disclose and/or process your Personal Information for these additional purposes as well, unless we have specifically notified you otherwise.

3.5 You may withdraw your consent by contacting us using the contact details set out at paragraph 12.

4. Disclosure of Personal Information

4.1 Subject to the provisions of any applicable law, you hereby agree, acknowledge and consent that your Personal Information may be disclosed for any of the purposes listed above in this Privacy Policy (as applicable) to the following entities or parties, regardless of whether they are located overseas or in Singapore:

(a) amongst the Neon Group and its subsidiaries, affiliates and related corporations (including their respective staff);
(b) contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as delivery service providers, insurance providers, payment processing service providers, web analytics tool providers, mailing houses, telecommunication companies, information technology companies and data centres;
(c) vendors or third party service providers and our marketing and business partners in connection with any Services and/or marketing promotions;
(d) our corporate clients;
(e) any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
(f) external banks, credit card companies, other financial institutions and their respective service providers;
(g) our professional advisers such as consultants, auditors and lawyers;
(h) relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and/or
(i) any other party to whom you authorise us to disclose your Personal Information to.

4.2 We may share information about you in aggregate or anonymised form, for example, information regarding business product related reviews, with the abovementioned entities or parties (e.g. our business partners).

5. Deemed consent

In addition to the matters set forth above, subject to and in accordance with applicable law, you shall be deemed to have consented to Neon Group collecting, using, disclosing and sharing amongst ourselves your Personal Information, and disclosing such Personal Information to Neon Group’s authorized service providers and relevant third parties:

(a) where in response to a request for your Personal Information in connection with identified purposes, you voluntarily provide such Personal Information to Neon Group for such purpose(s);
(b) where the collection, use or disclosure of your Personal Information is reasonably necessary for the conclusion and/or performance of a contract between you and us or any other organisation entered into at your request, which may include recipients of your Personal Information not indicated in this Privacy Policy; or
(c) where we have brought to your attention our intention to collect, use or disclose your personal data for identified purposes, and you have not taken any action to opt out within the period specified in our notices. For this purpose, you agree that we may provide you such notices via the Websites, Apps or via other forms of communication (e.g. SMS or email) based on the contact particulars that we may have of you in our records from time to time.

6. Other Basis for Handling or Processing Your Personal Information
In addition to and without limiting the consents you have provided to our collection, use and disclosure of your Personal Information for the purposes set out elsewhere in this Privacy Policy, where permitted by applicable law, Neon Group may also in accordance with the requirements thereof also collect, use and/or disclose your Personal Information as further detailed below including without your further consent, where we meet the requirements of applicable law:

(a) or our legitimate interests or the legitimate interests of any other person, including but not limited to the purposes expressly set forth in this Privacy Policy; or
(b) for improving our products, services, processes or business, understanding customer preferences and personalising experiences and recommendations, based on your Personal Information records with any Neon Group companies (regardless whether you are an existing or prospective customer of any Neon Group companies).

7. Securing your Personal Information

7.1 We use commercially reasonably physical, electronic and procedural safeguards to protect against unauthorized use, access, modification, destruction, disclosure, loss or theft of your Personal Information in our custody or control in accordance with applicable law.

7.2 We have agreements and controls in place with third party service providers requiring that any information we provide to them must be safeguarded and used only for the purpose of providing the service we have requested the company to perform.

8. Security over the Internet
No data transmission over the Internet, or Website or App can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with applicable law.

9. Retention of your Personal Information
Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purposes.

10. Use of Cookies

10.1 Our Website and platforms use cookies and other technologies. Cookies are small text files stored in your computing or other electronic devices when you visit our Website) and platforms for record keeping purposes. Cookies are stored in your browser’s file directory, and the next time you visit the Website or platform, your browser will read the cookie and relay the information back to the Website, platform or element that originally set the cookie. Depending on the type of cookie it is, cookies may store user preferences and other information.

10.2 Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our Website or platforms. Web beacons are usually used in conjunction with cookies and primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on our Website and platforms, as well as finding out if an e-mail has been received and opened and to see if there has been any response.

10.3 We may employ cookies and other technologies as follows:

(a) tracking information such as the number of visitors and their frequency of use, profiles of visitors and their preferred sites;
(b) making our Website and platforms easier to use. For example, cookies may be used to help speed up your future interactions with our Website and platforms;
(c) to better tailor our products and services to your interests and needs. For example, cookies information may be identified and disclosed to our vendors and business partners to generate consumer insights;
(d) collating information on a user’s search and browsing history;
(e) when you interact with us on our Website and platforms, we may automatically receive and record information on our server logs from your browser. We may collect for the purposes of analysis, statistical and site-related information including, without limitation, information relating to how a visitor arrived at the Website or platform, the browser used by a visitor, the device and operating system a visitor is using, a visitor’s IP address, and a visitor’s click stream information and time stamp (which may include for example, information about which pages they have viewed, the time the pages were accessed and the time spent per web page);
(f) using such information to understand how people use our Website and platforms, and to help us improve their structure and contents;
(g) using cookies that are necessary in order to enable our Website and platforms to operate, for example, cookies that enable you to log onto secure parts of our Website and platforms; and/or
(h) personalising the Website and platform for you, including delivering advertisements which may be of particular interest to you and using cookie related information to allow us to understand the effectiveness of our advertisements.

10.4 Some cookies we use are from third party companies to provide us with web analytics and intelligence about our Website and platforms. These companies collect information about your interaction with our Website and platforms. We use such information to compile statistics about visitors who interact with the Website, platforms and other Neon Group’s online content, to gauge the effectiveness of our communications, and to provide more pertinent information to our visitors.

10.5 If you do not agree to such use of cookies, you can adjust your browser settings. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our Website or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies.

10.6 If you do not agree to our use of cookies and other technologies as set out in this Privacy Policy, you should delete or disable the cookies associated with our Website and platforms by changing the settings on your browser accordingly. However, you may not be able to enter certain part(s) of our Website or platforms. This may also impact your user experience while on our Website or platforms.

11. Third-Party Sites
Our Website and App may contain links to other websites operated by third parties, including for example our business partners. We are not responsible for the data protection practices of websites operated by third parties that are linked to our Website and App. We encourage you to learn about the data protection practices of such third party websites. Some of these third party websites may be co-branded with our logo or trade mark, even though they are not operated or maintained by us. Once you have left our Website and/or App, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

12. Contacting Us – Withdrawal of Consent, Access and Correction of Your Personal Information

12.1 We will use reasonable endeavours to ensure that your Personal Information is accurate. In order to assist us with this, you should notify us of any changes to the Personal Information that you have provided to us by contacting us as set out in the “Contacting Us” section below.

12.2 If you:

(a) have any questions in relation to our use of your Personal Information, or about this Privacy Policy;
(b) would like to withdraw your consent to any use of your Personal Information as set out in this Privacy Policy; or
(c) would like to obtain access and make correction to your Personal Information records, please contact us as follows:

Data Protection Officer
Victory Hill Exhibitions Pte Ltd

25 Tai Seng Avenue, #06-01 Neon Building
Singapore 534104
[email protected]

We would also appreciate if you mention at the subject header of any mail and/or email that your mail and/or email is a PDPA-related request in order to allow us to pass your mail and/or email in an efficient manner to our Data Protection Officer

12.3 Please note that if your Personal Information has been provided to us by a third party (e.g. your employer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to the Neon Group on your behalf.

12.4 If you withdraw your consent to any or all use of your Personal Information, depending on the nature of your request, we may not be in a position to continue to provide our Services to you, or administer any contractual relationship in place, which in turn may also result in the termination of any agreements with us, and your being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such event are expressly reserved.

13. Rights to Amend this Privacy Policy
The Neon Group shall have the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page regularly in order for you to stay notified of any changes.
Your continued use of our Website and/or App and acceptance of our services after any change to this Privacy Policy shall constitute your consent to any such changes; to the extent such consent is not otherwise provided.

14. Governing Law
This Privacy Policy shall be governed in all respects by the laws of Singapore.

Date of last revision: 21 November 2024

Terms of Use

These terms & conditions (“T&Cs”) are offered to you by Victory Hill Exhibitions Pte Ltd and its affiliated and related companies (“Neon Group”, “we”, “us”, “our”), and govern your access and/or use as a visitor to websites managed by Neon Group that reference these T&Cs (each a “Neon Site”).

By using, accessing and/or visiting the Neon Site, you accept and agree to these T&Cs. If you do not accept and agree to the T&Cs, you should immediately stop using, accessing, and/or visiting the Neon Site.

Please also carefully read Neon Group’s Privacy Policy, located [here]. By agreeing to these T&Cs, you also agree to and accept our Privacy Policy.

In addition to the T&Cs and Privacy Policy, additional terms may apply in certain limited instances, such as when you sign up for a promotion, opt-in to receive emails, or download software, etc. Neon Group will present such terms to you before you sign up, opt-in, or download, etc.

MODIFICATIONS
We reserve the right to make changes at any time to the Neon Site, these T&Cs, our policies, and any other terms applicable to a service, registration, sign up, opt-in, or download. We will notify you of any material changes to the T&Cs by posting the new T&Cs on the Neon Site. Please consult these T&Cs regularly for any changes. The date of the last revision appears at the bottom of these T&Cs. Your use of the Neon Site following any changes to the T&Cs will signify your acceptance of the revised terms.

ACCESS TO AND USE OF THE NEON SITES

Subject to these T&Cs, Neon Group grants you a limited, non-transferable, non-exclusive, non-sublicensable license to access and use the Neon Site for your personal, non-commercial use. However, except as otherwise provided in these T&Cs, the contents of the Neon Site are owned by or licensed to Neon Group, and we or our licensors (as the case may be) shall respectively retain all rights, title and interests in and to any intellectual property rights owned by or licensed to us which are or have been developed, conceived, originated, created and/or generated independently of these T&Cs (and/or outside the course of performance of these T&Cs). Any intellectual property rights developed, conceived, originated, created and/or generated via any platform shall vest solely in us. Any goodwill and/or custom arising from any use of any Neon Site shall enure solely to us. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Neon Site, so long as the link does not portray Neon Group in a false, misleading, derogatory, or otherwise offensive matter. You may not use any meta-tags or any other “hidden text” utilizing Neon, Cityneon or Neon Group’s name or trademarks to reference the Neon Site without our express written consent. You may not use disguised referrals to link to any Neon Site. Without our prior written consent, you may not exploit the Neon Site or any content appearing therein for commercial purposes.

If you are under age 18 (“Minor”), (a) you must obtain permission from a parent or a legal guardian (if applicable) to access and/or use the Neon Site(s); and (b) that parent or legal guardian (as the case may be) must agree to these terms. if you are the parent or legal guardian of a Minor, you must accept this agreement on the Minor’s behalf and you will be responsible for all access and/or use of the Neon Site(s) under these T&Cs.

If you are the parent or legal guardian of a Minor, you further agree, acknowledge, and undertake to us that:

(a) you shall carefully supervise that Minor’s access and/or use of the Neon Site(s);
(b) it is your responsibility to determine whether any part of the Neon Site(s) is appropriate and/or safe for that minor;

(c) YOU HEREBY EXPRESSLY CONSENT on behalf of that Minor to the collection, use, disclosure and/or processing of that Minor’s personal data in accordance with these T&Cs, including without limitation the Privacy Policy [link], and you agree that we may deem the same.

Except insofar as expressly permitted under these T&Cs or otherwise in writing by us or as may be allowed by applicable law, you shall not (and shall not knowingly allow, permit, or assist any person to):

(a) copy, rent, lease, sub-licence, loan, translate, merge, adapt, vary or modify, disassemble, decompile, reverse-engineer, reverse-assemble, attempt to derive the source code of, edit, sell, assign, transfer, distribute, license, sub-license, or create derivative works based on, the whole or any part of any Neon Site(s);
(b) attempt to probe, scan, test the vulnerability of or gain unauthorised access to a system or network or to breach or circumvent security or authentication measures without proper authorisation;
(c) make alterations to, or modifications of, the whole or any part of any Neon Site(s), nor permit any Neon Site(s) to be combined with (or become incorporated with or in) any other program(s);
(d) use any Neon Site(s) in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these T&Cs, including but not limited to any act or omission that encourages or involves conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law; and/or
(e) use any Neon Site(s) in a way that could damage, disable, overburden, impair or compromise any Neon Site(s) or interfere with another person’s usage or access to any Neon Site(s).

Any unauthorized use of the Neon Site or use in violation of these T&Cs terminates this limited license.

COMMENTS; PROHIBITED CONDUCT; NO OBLIGATION FOR NEON GROUP TO MONITOR; ELECTRONIC COMMUNICATIONS

For the purposes of these T&Cs, “User Content” refers to content created, transmitted, posted and/or uploaded by you on any platform, including customer reviews, materials, information, news, advertisements, listings, data, input, text, songs, audio, videos, photographs, graphics, software, blogs, webcasts, podcasts, broadcasts, messages, software, comments, suggestions, and other content.

Neon Group may give visitors to the Neon Site the option of posting User Content on specified sections of the Neon Site. To do so, you may have to provide personal information (a term defined in the Privacy Policy). You retain ownership of User Content, but by posting you:

(a) grant Neon Group a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media Neon Group in its sole discretion selects.
(b) irrevocably waive and agrees never to assert, any and all Moral Rights (as defined below) that you may have in or with respect to any User Content made or conceived during performance of this agreement, during and after the term of this agreement.

“Moral Rights” includes without limitation any rights to claim authorship of any work, to be identified, against false identification, to not be falsely identified, to object to or prevent the modification of any work, to not have an altered copy of a work be represented as unaltered, to withdraw from circulation or control the publication or distribution of any work, to have his, her or their name on the work, and any similar right, existing under judicial or statutory law of any country in the world, or under any treaty, including under Article 6bis of the Berne Convention for Protection of Literary and Artistic Works 1886, regardless of whether or not such right is called or generally referred to as a “moral right”.

You grant Neon Group and sub-licensees the right in our sole discretion to use the name that you submit in connection with such content, but Neon Group shall at all times use the name and content in accordance with our Privacy Policy. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. You represent and warrant that you own or otherwise control all of the rights to, and/or have a right to post, the content that you submit and/or post; that the content is accurate; that use of the content you supply does not violate these T&Cs and will not cause injury or damage to any person or entity; and that you will indemnify Neon Group for all claims resulting from content you supply.

You warrant and represent to us that when you post and/or upload User Content to any Neon Site, the User Content is original to you, you are the owner of all intellectual property and other rights to the same, and your posting and/or uploading of User Content on the Neon Site(s) will not expose us or other users to any intellectual property claims relating to such User Content.
We have the right to also block, take-down and/or delete communications or User Content or otherwise impose account restrictions or bans on you if in our sole and absolute opinion User Content or communications posted by you (including but not limited to User Content, feedback, postings, messages and/or chats) to or from any Neon Site is undesirable or in breach of these T&Cs or any laws or regulations or for any other reason.
The User Content you post may not be illegal, obscene, offensive, racist, sexist, hateful, threatening, defamatory, libelous, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable to Neon Group in its sole discretion, and shall not consist of or contain software viruses, political campaigning, commercial solicitation, advertisements, chain letters, mass mailings, or any form of “spam.”

Neon Group takes no responsibility and assumes no liability for any content posted by you or any third party. Neon Group may monitor, review or edit such content you or others post or submit, but is not obligated to do so.

When you visit a Neon Site or send e-mails to us, you are communicating with us electronically and therefore consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on the Neon Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We have the right to investigate notices of infringement under the Protection from Online Falsehoods and Manipulation Act 2019, including without limitation the Code of Practice for Transparency of Online Political Advertisements and the Code of Practice for Preventing and Countering Abuse of Online Accounts received in respect of User Content and other material on the Neon Site and to take such action as we consider appropriate to comply with the requirements of the said Act and/or Codes.

Notification of InfringementNeon Group has the right to investigate notices of copyright, trade mark and other intellectual property infringement (“Infringement”) in respect of User Content and other material on the Neon Site (“Infringing Material”) and to take such action as we may consider appropriate in our sole and absolute discretion. If you believe that your work(s) or other intellectual property has been used or copied in a way that constitutes Infringement and such Infringement is occurring on any Neon Site, please notify Neon Group in writing immediately in the form and containing the information prescribed by the Copyright Act 2021 of Singapore (“Infringement Notice”), and in particular, must contain the following information:

(a) name and address of the complainant or the rights owner of the relevant work or performance (if the rights owner is not the complainant);
(b) where the complainant is not resident in Singapore, the complainant’s address for service in Singapore;
(c) telephone number and email address of the complainant. Fax number is optional;
(d) sufficient information to enable Neon Group to identify the Infringing Material;
(e) sufficient information identifying the location of the Infringing Material;
(f) a statement that the complainant requires Neon Group to remove/disable access to the Infringing Material;
(g) a statement that the complainant, in good faith, believes that the material is an infringing copy;
(h) a statement that the information in the take-down notice is accurate;
(i) a statement that the complainant is the copyright owner or exclusive licensee as the case may be or that he is authorised to act on behalf of such owner or exclusive licensee; and
(j) a statement that the complainant submits to the jurisdiction of Singapore Courts.

All Infringement Notices shall be sent to Neon Group addressed as follows:

Head, Legal & Compliance
Victory Hill Exhibitions Pte Ltd

25 Tai Seng Ave, #06-01 Neon Building
Singapore 534104
Email: [email protected]
The email address will not respond to enquiries not relevant to Infringements.

Neon Group will duly consider all Infringement Notices submitted in the above manner and you agree that you shall not take any legal action or exercise any legal remedy you may have against Neon Group in respect of any Infringing Material, unless you have first given Neon Group the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter if Neon Group refuses or fails to remove the Infringing Material within a reasonable time. Where Neon Group removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against Neon Group under applicable law which you may have in respect of any Infringing Material appearing on any Neon Site prior to such removal by Neon Group.

You acknowledge and agree that Neon Group has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on linked sites or other third party sites.

INTELLECTUAL PROPERTY MATTERS

COPYRIGHT
All content included on the Neon Site, such as text, graphics, logos, button icons, images, and software, and the compilation thereof are, unless otherwise stated, the property of Neon Group and/or its licensors and protected by international copyright laws and other laws and regulations. Any and all software and other materials available for download from the Neon Site are, unless otherwise stated, the property of Neon Group and protected by international copyright laws.

TRADEMARKS
“Cityneon”, “Neon” and other graphics, logos, page headers, button icons, scripts, and service names may be trademarks, registered trademarks, or trade dress of Neon Group. You may not use the foregoing in any manner that disparages or discredits Neon Group or is likely to cause confusion among customers. You may not use Neon Group’s trademarks and/or trade dress in connection with any product or service without our express written consent.

You agree that you shall not reproduce, distribute, adapt, modify, republish, display, broadcast, hyperlink, frame or transmit in any manner or by any means or store in an information retrieval system, any part(s) of the intellectual property comprised in and associated with the Neon Site(s) without the prior written permission of Neon Group or its licensors (as the case may be). Any rights not expressly granted herein are expressly reserved.

DISCLAIMER OF WARRANTIES
YOUR USE OF THE NEON SITE AND ALL CONTENTS THEREON IS AND SHALL BE AT YOUR SOLE RISK. THE NEON SITE AND ALL CONTENTS THEREON ARE PROVIDED “AS IS” AND WITHOUT EXPRESS OR IMPLIED WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEON GROUP AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE NEON SITE, ALL CONTENTS THEREON, AND SUPPORT SERVICES, INCLUDING BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. NEON GROUP MAKES NO WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE NEON SITE OR OF SITES LINKED TO THE NEON SITE, AND DOES NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED BY A THIRD PARTY THROUGH THE NEON SITE OR ANY HYPERLINKED WEBSITES. NEON GROUP ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY BUGS, VIRUSES, OR OTHER MALWARE THAT MAY BE TRANSMITTED TO OR THROUGH THE NEON SITE, FOR ANY ERRORS, MISTAKES OR INACCURACIES IN CONTENT, OR FOR ANY LOSS OR DAMAGE INCURRED THAT RESULTS FROM THE USE OF ANY CONTENT MADE AVAILABLE IN ANY WAY THROUGH THE NEON SITE. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY
IN NO EVENT SHALL NEON GROUP, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO OR INABILITY TO ACCESS OR USE THE NEON SITE (INCLUDING THE SERVICES AND SUPPORT SERVICES OFFERED ON THE NEON SITE OR DOWNLOADABLE MATERIALS), EVEN IF NEON GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The foregoing limitations will apply even if any warranty or remedy provided under this agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or other limitations set forth above, so the above limitations or exclusions may not apply to you.

MISCELLANEOUS

GOVERNING LAW
By using a Neon Site, you agree that the laws of the Republic of Singapore, without regard to principles of conflict of laws, will govern these T&Cs and any dispute of any sort that might arise between you and Neon Group from your use of the Neon Site.

DISPUTES
Any dispute arising out of or in connection with your visit to the Neon Site shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 1 arbitrator to be agreed by the parties, failing which to be appointed by the SIAC. The language of the arbitration shall be English.

ENTIRE AGREEMENT; SEVERABILITY; WAIVER; ASSIGNMENT
These T&Cs and other legal notices published by Neon Group on the Neon Site applicable to an activity you engage in shall constitute the entire agreement between you and Neon Group concerning the Neon Site. If any of the provisions of these T&Cs shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any of the remaining provisions of these T&Cs, which shall continue in full force and effect. No waiver shall be deemed a further or continuing waiver, and Neon Group’s failure to assert any right under these T&Cs shall not constitute a waiver of such right. You may not assign or transfer these T&C, but Neon Group may assign the T&C without restriction.

INDEMNIFICATION
You agree to indemnify, defend and hold Neon Group, its affiliates, officers, directors, employees and agents harmless from and against any loss, cost, damages, liability and expense arising out of or relating to your use of the Neon Site and/or any action by you which violates any law, regulation or rights of a third party.

LINKS TO THIRD PARTY WEBSITES
The Neon Site may contain links to third-party websites. You acknowledge and agree that Neon Group does not control such websites and is not responsible for their contents or policies, and that the links are provided for convenience and do not represent an endorsement by Neon Group of the third-party websites. If you access such websites via the links, you do so at your own risk.

THIRD PARTY CONTENT
The Neon Site(s) may from time to time display, publish or make available content that is provided by third parties (including for example, third party User Content, content or catalogues provided by Merchants, marketplace aggregators, information providers, or our business partners) (“Third Party Content”). You acknowledge and agree that such content is the sole responsibility of the person or entity that makes it available, and we are not responsible for such Third Party Content, and we neither have control over the selection thereof, nor do we routinely monitor such content. We make no representations or warranties as to the veracity or accuracy of such content, the reproduction and use of which may be governed by the Third Party Content provider’s terms of use.
You further acknowledge and agree that any use by you of any content made available through any Neon Site (including Third Party Content) is entirely at your own risk. We do not verify and are not in a position to verify any party’s rights to submit any content on any Neon Site, and we take no responsibility and assume no liability, whether direct or indirect or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits or any other commercial damages or losses, for any content provided by any third party, or for your access and/or use of the same.

TERMINATION
Without prior notice, Neon Group may terminate your license to access the Neon Site and/or your user account if you violate or breach the T&C or for any other reason, including Neon Group’s discontinuance of the Neon Site. In the event of termination, provisions on prohibited conduct, electronic communications, disclaimer of warranty, limitation of liability, and miscellaneous provisions shall survive.

Date of last revision: 21 November 2024

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INTELLECTUAL PROPERTY MATTERS

MISCELLANEOUS